Privacy Policy

1. Data Controller

Who is Responsible for Your Data

The data controller for all personal data processed in connection with this website and our programmes is:

Formanova
90 Jalan Kuchai Lama, 58200 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3-5417 6820

This policy is issued under Malaysian law, including the Personal Data Protection Act 2010 (PDPA 2010), which governs the processing of personal data in commercial transactions.

2. Data We Collect

What Personal Data We Collect and How

We collect personal data in the following ways:

Contact and enquiry forms: When you submit an enquiry through our website, we collect your name, email address, phone number (if provided) and the content of your message.

Programme enrolment: When you enrol in a programme, we collect your full name, email address, phone number, professional role and any other information you provide during the enrolment process.

Website analytics: We may use analytics tools that collect non-personally identifiable data about how visitors use the website, including pages visited, time spent and browser type.

Cookies: We use cookies to manage site functionality and understand usage patterns. See our Cookie Policy for details.

Legal basis for processing:

• Enquiry and enrolment data: processed on the basis of your consent and to fulfil a contract (programme enrolment)
• Analytics data: processed on the basis of our legitimate interest in improving the website
• Communication data: processed on the basis of your consent or our legitimate interest in responding to your enquiry

Data retention: Enquiry data is retained for 12 months from the date of enquiry. Programme enrolment data is retained for 5 years from programme completion for record-keeping purposes. You may request deletion at any time (see Section 6).

3. How We Use Your Data

What We Do With Your Personal Data

We use personal data for the following purposes:

• Responding to enquiries about our programmes
• Processing and administering programme enrolments
• Communicating about programme schedules, updates and related matters
• Sending completion records and assessed feedback
• Improving the website and understanding how it is used
• Complying with legal obligations

Marketing communications: We do not add you to any marketing list without your explicit consent. If you have consented to receive updates about new programmes or events, you may opt out at any time by writing to [email protected].

Data sharing: We do not sell personal data to third parties. We may share data with service providers who support our operations (for example, email delivery services) under written agreements that require them to protect the data. We do not share data with third parties for their marketing purposes.

4. Data Protection

How We Protect Your Data

We take reasonable technical and organisational measures to protect personal data against accidental loss, unauthorised access, disclosure, alteration or destruction. These include:

• Encrypted data transmission via HTTPS
• Access controls limiting who within Formanova can access personal data
• Secure storage with reputable providers operating under data processing agreements
• Regular review of data handling practices

In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant authority in accordance with applicable requirements under the PDPA 2010.

5. Cookies

Cookie Usage

We use essential cookies to operate the website and optional analytics cookies to understand how the site is used. You can manage your cookie preferences at any time through our Cookie Policy page. Declining non-essential cookies does not affect your ability to use the website or to make an enquiry.

6. Your Rights

Your Rights Under the PDPA 2010

Under the Malaysian Personal Data Protection Act 2010 and subject to its provisions, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right of correction: You may request correction of inaccurate or incomplete personal data.
• Right to withdraw consent: Where processing is based on consent, you may withdraw consent at any time. This does not affect the lawfulness of processing carried out before withdrawal.
• Right to prevent processing for direct marketing: You may request at any time that we stop using your data for direct marketing.
• Right to limit processing: In certain circumstances, you may request that we limit how we process your data.

To exercise any of these rights, write to us at [email protected] with your name and the nature of your request. We will respond within 21 days.

If you believe your data protection rights have been infringed, you may contact the Department of Personal Data Protection Malaysia (JPDP) at www.pdp.gov.my.

7. Third-Party Links

External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting any personal data to them.

8. Children

Age Restriction

Our programmes and website are intended for individuals aged 18 and above. We do not knowingly collect personal data from individuals under 18. If we become aware that personal data from a person under 18 has been submitted, we will delete it promptly.

9. Policy Updates

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. If changes are material, we will notify programme participants by email. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

10. Contact

Data-Related Enquiries

For any questions, requests or concerns about how we handle personal data, please contact:

Formanova
90 Jalan Kuchai Lama, 58200 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3-5417 6820